Privacy

We treat contact and health information confidentially and use it to handle your enquiry and plan possible treatment.

Controller

Auris Dental Clinic L.L.C., Rr. Gjergj Balsha Nr. 3, 10000 Prishtina, Kosovo. See the legal notice for contact details.

Data we process

When you contact us via the form, email or WhatsApp, we process the contact and content data you provide. X-rays, photographs, findings and treatment documents may contain health data and are used only to handle your enquiry and plan possible treatment.

Consent

By submitting medical documents, you confirm that you provide them voluntarily for assessment of your treatment enquiry. Consent may be withdrawn for future processing.

Service providers and communication

The website relies on technical service providers. If you use WhatsApp or other external communication services, their privacy terms also apply. You may contact Auris first to agree an appropriate transfer method for particularly sensitive documents.

Storage and deletion

For information about the technical service providers used, retention periods or an appropriate transfer method for particularly sensitive documents, please contact us before sending them.

Your rights

Depending on the applicable data-protection law, you may have rights including access, rectification, erasure, restriction, data portability, objection and complaint to a competent supervisory authority.